SFHK provides a door-to-door delivery service and pick-up service for cold chain shipment.

• Door-to-door delivery service：Hong Kong Local (Excluding Lamma Island, Cheung Chau, Peng Chau and restricted districts)
  Delivery date&time: 1op.m to 7p.m, Sunday to Monday. You can select the date at our checkout page. Delivery man will contact you prior to arrival.
• Pick-up service：Only applicable to designed SF business station and SF stores (Please click here for SF Business Stations, SF Stores locations)

All orders are sent from our warehouse in Fo Tan and delivered by SF Express. Once your order has been processed, you will receive an email with a tracking number to track your shipment.

We currently offer free next-day delivery (Mon-Sat) with order over $450, subject to the following:

Orders received Monday through Saturday before 12 p.m. will be delivered on the next day (incl. on Sunday if ordered Saturday)
Public holidays are treated the same as Sundays.

送貨上門：

• 送貨時間為星期一至六，上午11時至晚上7時，及 星期日及公眾假期上午9時至晚上7時。
• 顧客可備註大約的期望到貨時間，司機會盡量配合安排 (例如：5pm後才有人收貨)，唯不設指定時間 (例子：7pm才有人收貨，較難配合)。
• 村屋或唐樓地址，需於樓下交收。
• 如住處不設停車場，或村屋的位置離遠離停車場，司機會要求於最就近地方進行交收。
• 為確保能順利按時派送，請於送貨當天留意來電。
• 送貨日期及時段只供參考，確實時間以司機到達為準。
• 如送貨當日無人在家收件，你可與司機相約另一個送遞時間。如兩次上門都未能成功送遞，需要額外支付運費才能再次安排派送。

順豐冷運點自取：

• 冷凍貨品亦可於順豐的冷凍貨品自提點，並提供2天自取期，收貨更彈性！
• 只需於”送貨地址”填上相關網點資料便可。
• 貨品到達提貨點後，顧客會收到由順豐發出的SMS短訊，請按指示到所選地點收件。

有關發貨後的派送時間安排及更改，可直接聯絡運輸：
服務熱線：2929 2929
辦工時間：星期一至日 0900-1900

• 顧客可於下單後，於帳戶中查看訂單處理狀態。
• 訂單送出後，會提供運單號碼，並可於運輸官網上查看到運送狀況，及負責派送訂單的司機聯絡方法。